Travel operations platform

The challenge

Quotes lived in spreadsheets, bookings in email, supplier confirmations in a shared inbox and commissions in a document only one person understood. Every new market the group entered multiplied the reconciliation work, and nobody could answer basic questions — margin per operator, or which bookings were unconfirmed — without a manual audit.

The technical solution

We modelled the whole operation as one domain — enquiry, quote, booking, supplier, payment, commission — and built a single platform on top of it, rather than digitising each spreadsheet in isolation.

• Laravel back end with a normalised booking and commission model, and an audit trail on every state change
• Vue.js and Tailwind CSS interface designed for agents working at speed on repetitive tasks
• Supplier integrations isolated behind a queue, so a failing third-party API degrades instead of blocking a sale
• Multi-currency pricing with per-market tax rules and a documented override path for counter staff
• Role-based access separating agents, operations, finance and management